Shipping policy

SHIPPING & DIGITAL DELIVERY POLICY

Last updated: September 22, 2026

Planet eBooks LLC sells exclusively digital educational products and resources, including digital courses, ebooks, guides, downloadable materials, videos, reference resources, and related digital content.

No physical products are shipped by Planet eBooks.

DIGITAL DELIVERY

After a successful payment is confirmed, purchased digital products are normally made available automatically through one or more of the following methods:

  • A download or access link displayed after checkout.
  • An email containing access or download instructions.
  • Your Planet eBooks customer account.
  • Our authorized digital delivery platform.
  • Streaming or online access where applicable to the purchased product.

Digital fulfillment is designed to begin automatically once payment has been successfully processed.

DELIVERY TIME

In most cases, digital access is provided immediately or within a few minutes after successful payment confirmation.

In some circumstances, delivery may take longer because of:

  • Payment authorization or security review.
  • Fraud-prevention checks.
  • Incorrect customer information.
  • Temporary email delivery delays.
  • Technical maintenance or service interruptions.
  • Payment processor, Shopify, digital delivery platform, internet service, or other third-party outages.

If payment is still pending, declined, reversed, or under review, digital access may be delayed until the transaction is successfully confirmed.

NO PHYSICAL SHIPPING

Planet eBooks does not ship physical goods.

Therefore:

  • No physical shipping carrier is used.
  • No package tracking number is provided.
  • No physical delivery address is required for fulfillment unless requested by a payment processor, tax requirement, or checkout system for another legitimate purpose.
  • No physical shipping fees apply to Planet eBooks digital products.
  • No physical return shipping is available or required.

CUSTOMER EMAIL ADDRESS

You are responsible for providing a valid and accurate email address during checkout.

If an incorrect email address is entered, digital delivery may be delayed.

Planet eBooks is not responsible for delays caused by inaccurate information provided by the customer, although we will make reasonable efforts to assist once contacted.

IF YOU DO NOT RECEIVE YOUR PRODUCT

If you do not receive your digital product or access instructions after payment has been confirmed, please:

  1. Check your spam, junk, and promotions folders.
  2. Confirm that the email address used during checkout is correct.
  3. Check your Planet eBooks customer account, where available.
  4. Allow a reasonable period for payment confirmation or automated processing.
  5. Contact Planet eBooks support if access is still unavailable.

We may verify payment, delivery, download, and account access records when investigating a delivery issue.

PAYMENT CONFIRMATION

Digital products are delivered only after the applicable payment has been successfully authorized or confirmed.

An order confirmation does not necessarily mean that payment has fully cleared.

If a payment is later reversed, disputed, refunded, cancelled, or determined to be fraudulent, access to the associated digital product may be suspended or revoked where permitted by law.

DOWNLOAD AND ACCESS RESPONSIBILITY

Once access has been provided, customers are responsible for maintaining reasonable access to their account, email address, compatible device, internet connection, and any software reasonably required to open or use the purchased files.

Where download limits, account access controls, streaming restrictions, or other protection measures apply, they will be enforced according to the product or delivery platform settings.

TECHNICAL ISSUES

If a technical issue controlled by Planet eBooks prevents access to a purchased product, please contact us.

Where appropriate, we may:

  • Restore access.
  • Provide a replacement download link.
  • Correct an account issue.
  • Offer an alternative delivery method.
  • Provide another remedy where required by applicable law.

We may first attempt to resolve a technical or access problem before determining whether another remedy is appropriate.

DIGITAL ACCESS AND SECURITY

Digital products may include technological protection measures such as:

  • Limited download links.
  • Customer-specific access.
  • Account authentication.
  • PDF stamping or watermarking.
  • Streaming controls.
  • Download restrictions.
  • Other anti-distribution or security measures.

These measures are intended to protect Planet eBooks content and do not transfer ownership of the underlying intellectual property to the customer.

TERRITORIES SERVED

Planet eBooks currently sells digital products primarily to customers in:

  • United States
  • Canada
  • Australia

Availability may change in the future.

Certain products, payment methods, taxes, or digital access features may vary according to customer location.

TAXES AND DUTIES

Because Planet eBooks sells digital products, traditional customs duties and physical import fees generally do not apply.

However, digital sales taxes or similar taxes may be calculated and charged at checkout where required by applicable law.

REFUNDS AND CANCELLATIONS

Because fulfillment of digital products may begin immediately after successful payment, digital purchases are generally considered final once access or delivery has occurred.

Refunds, cancellations, and exceptions are governed by our Refund & Cancellation Policy.

Nothing in this policy limits any consumer right or remedy that cannot legally be excluded.

CONTACT US

If you experience a digital delivery or access problem, please contact:

Planet eBooks LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States

Website: https://planetebooks.co
Email: planetebooks0@gmail.com