Refund policy

REFUND & CANCELLATION POLICY

Last updated: September 22, 2026

Planet eBooks LLC provides digital educational products and resources, including digital courses, ebooks, guides, downloadable materials, and related digital content.

Because our products are delivered digitally and access may be provided immediately after successful payment, purchases are generally considered final once digital access, a download link, or access to the purchased content has been provided, except where a refund or other remedy is required by applicable law.

DIGITAL PRODUCTS AND FINAL SALES

Our digital products cannot be physically returned once access has been granted or the content has been delivered.

For this reason, we do not ordinarily provide refunds, exchanges, or store credits for:

  • Change of mind.
  • Accidental purchases or purchases made without reviewing the product description.
  • Failure to use, download, access, or complete the purchased content.
  • A customer deciding that the product is no longer needed or wanted.
  • Lack of time to use the purchased content.
  • Personal expectations that are not based on a material difference between the product received and its description.
  • Compatibility issues caused by the customer's device, software, internet connection, or third-party services when the digital content itself is functioning properly.

By completing a purchase, you acknowledge that the digital product may be supplied immediately after payment and that fulfillment may begin immediately.

CANCELLATIONS

Orders for digital products are processed automatically.

Once payment has been successfully processed and digital access has been issued, the order cannot ordinarily be cancelled because fulfillment has already begun.

If you contact us before digital access has been issued, we may review the request; however, cancellation is not guaranteed.

EXCEPTIONS

We want every customer to receive the digital product they purchased correctly.

Please contact us if:

  • You were charged more than once for the same transaction.
  • You did not receive access to the purchased product.
  • A technical problem controlled by Planet eBooks prevents you from accessing the product and we are unable to resolve it within a reasonable period.
  • The digital product received is materially different from the product described at the time of purchase.
  • Applicable consumer protection law requires a refund, replacement, repair, cancellation, or other remedy.

When appropriate, we may first attempt to correct an access or technical issue before determining whether another remedy is required.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, statutory right, or remedy that cannot legally be excluded under applicable law.

AUSTRALIAN CUSTOMERS

For customers protected by the Australian Consumer Law, our products and services come with consumer guarantees that cannot be excluded.

Nothing in this Refund & Cancellation Policy is intended to limit any rights or remedies available under the Australian Consumer Law.

DELIVERY AND ACCESS ISSUES

If you do not receive your access email or download information after completing payment, please:

  1. Check your spam, junk, and promotions folders.
  2. Verify that the email address entered during checkout is correct.
  3. Check your Planet eBooks customer account, where available.
  4. Contact us so we can assist you.

A missing email does not automatically mean that an order was not delivered. We may verify delivery and access records when investigating an access issue.

APPROVED REFUNDS

If a refund is approved by Planet eBooks or required under applicable law, it will normally be issued to the original payment method used for the purchase.

Processing times after a refund has been issued depend on the payment provider, card issuer, or financial institution and are outside the direct control of Planet eBooks LLC.

NO PHYSICAL RETURNS

Planet eBooks sells digital products.

There are no physical goods to return, and no physical return shipping address or return shipping fees apply to our digital products.

PAYMENT DISPUTES

If you experience a problem with your purchase, we encourage you to contact us first so that we have an opportunity to investigate and assist you.

Submitting a payment dispute does not automatically establish that a refund is due, and we may provide relevant purchase, payment, delivery, and access records to the applicable payment provider when responding to a dispute.

CONTACT US

For questions regarding your purchase, access, or this policy, please contact:

Planet eBooks LLC
30 N Gould St, STE R
Sheridan, Wyoming 82801
United States

Website: https://planetebooks.co
Email: planetebooks0@gmail.com